FAQs

Sizing & Fit
Are your products true to size?

Yes, our underwear is designed to fit true to size with a body-contouring stretch.

How do I know my size?

Refer to our Size Guide for waist measurements and fit guidance. If you’re between sizes, we recommend sizing up for comfort.

Orders
Can I track my order?

Yes. Once your order has shipped, you’ll receive a confirmation email with a tracking link.

Can I change or cancel my order?

We process orders quickly, so changes or cancellations aren’t always possible. Please contact us immediately at support@drtbodywear.com if you need assistance.

How do I place an order?

Browse our collections, select your size and style, and proceed to checkout. You can check out as a guest or create an account for faster future shopping.

Shipping & Delivery
How long will my order take to arrive?

UK orders usually arrive within 2–4 business days. International delivery times vary by destination. Express options are available at checkout.

Do you offer free shipping?

Yes — we offer free standard shipping on UK orders over £X.

Where do you ship?

We currently ship across the UK and internationally. Shipping options and costs are shown at checkout.

Products & Care
Will the colours fade?

Our fabrics are tested for long-lasting colour, but washing in cold water and air-drying will keep them vibrant longer.

How should I care for my DRT Bodywear?

We recommend machine washing cold with similar colours and avoiding tumble drying to preserve fabric quality and fit.

What materials do you use?

Our collections are crafted from premium fabrics such as ultra-soft modal, ribbed cotton, and breathable microfibre — designed for comfort and durability.

Returns & Exchanges
Are returns free?

Returns cost £3.99, which will be deducted from your refund.
If your item arrives faulty or damaged, we’ll replace it or offer a full refund at no cost to you.

Do you offer exchanges?

We currently don’t process direct exchanges. If you’d like a different size or style, please return your original order (if eligible) and place a new one.

How do I make a return?

Please visit our Returns Portal or email returns@drtbodywear.com to initiate your return. You’ll receive instructions and a prepaid return label if eligible.

Can I return underwear?

For hygiene reasons, we’re unable to accept returns or exchanges on opened or worn underwear.
Please ensure items remain sealed and in original condition before sending them back.

Accounts & Payments
Do I need an account to shop?

No, you can check out as a guest. Creating an account allows faster checkout, order history access, and exclusive updates.

What payment methods do you accept?

We accept major credit and debit cards, PayPal, Apple Pay, and Google Pay.

Sustainability
Is your packaging sustainable?

Yes — our packaging is fully recyclable and designed to minimise waste.

Are your fabrics eco-friendly?

Where possible, we source fabrics with lower environmental impact, such as modal derived from renewable wood sources.

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